What does my Client Success Coach do?
You can reach your CSC on 0330 120 0477 or [email protected].
What's your phone number?
You can call us on 0330 120 0477.
I've just created an account. How should I get started?
Welcome to Virtalent! Your new VA will be in touch shortly to arrange a kick off call. In the meantime, we'll add you to the portal at virtalentportal.com and being emailing you a handful of useful guides and articles. Remember, your Client Success Coach is always on hand via [email protected] for any help or advice along the way!
What services are available via the AssistYou IAP?
This includes the Health Assured mobile app and a confidential 24/7 helpline.
I'm struggling to delegate. Do you have any advice for me?
We understand that it can feel tricky to get the ball rolling. Please lean on your Virtual Assistant, your Client Success Manager and our handy resources to help!
What is AssistYou?
AssistYou is Virtalent’s Individual Assistance Programme (IAP), a service we have invested in to support your health and wellbeing.
Do my unused hours roll over? How does this work?
To give you extra flexibility, any unused hours that you have already prepaid for will always roll over to your next billing period.
Are my calls to Health Assured (AssistYou provider) confidential?
Yes, all calls are 100% confidential.
Is my work kept confidential?
In short, it is a resounding yes! All work we do for you is 100% secure and confidential.
How do I access the services offered as part of AssistYou?
AssistYou is Virtalent’s Individual Assistance Programme (IAP), delivered in absolute confidence by Health Assured.