How should I share passwords and sensitive information with my VA?
We recommend using a tool such as LastPass or PassPack to safely share your data with your VA.
How does holiday cover work?
Your VA will tell your Client Success Manager ahead of time, then we'll put this in place. Handovers are not billed to your account!
I have something that my Virtual Assistant can't me help with. What should I do?
If your Virtalent VA can't help, we're sure someone else can be added to your account. Just let us know!
I'm struggling to delegate. Do you have any advice for me?
We understand that it can feel tricky to get the ball rolling. Please lean on your Virtual Assistant, your Client Success Manager and our handy resources to help!
How should I share files with my VA?
We recommend adding your VA to your own systems, or making use of the portal.
Is my work kept confidential?
In short, it is a resounding yes! All work we do for you is 100% secure and confidential.
What tools can I use to document processes for my VA?
There are many useful tools for documenting processes that your VA can use in conjunction with you and your team from checklists to screen recordings or Google Docs, which can be used for real-time collaboration.
Can my VA incur expenses?
We appreciate that it may be convenient for your Virtalent VA to be able to process occasional out of pocket expenses for you. Your Virtalent VA will submit details of any expenses to the Task Portal, and they will be added to your Virtalent invoice, on your next billing date.
Can my VA make outbound calls?
We believe it is important and helpful for Virtalent VAs to be happy making reasonable but limited amount of calls from their mobile, as part of their day-to-day work in supporting you, providing that their phone contract has sufficient inclusive minutes. Please do read on for more details, recommendations and limitations.
Can my VA pay for things using my Credit Card?
If your VA needs to use your Credit or Debit card to make payments on your behalf, there are a number of ways to safely share these details, including LastPass and Passpack. It's also possible to use a prepaid debit card for frequent expenses, such as Pockit and Google Pay.