Can my VA take calls on my behalf?
We recommend using a call answering service that you both have access to, or a joint voicemail service.
Do you have insurance in place?
Yes, we hold comprehensive Professional Indemnity, and Cyber and Data Security insurance with Hiscox.
Can I meet with my VA in-person?
It depends. We are a remote-first service, but if you are both happy, it can be possible to arrange.
How do I access the services offered as part of AssistYou?
AssistYou is Virtalent’s Individual Assistance Programme (IAP), delivered in absolute confidence by Health Assured.
What is in the My Healthy Advantage app? (AssistYou)
AssistYou includes access to the My Healthy Advantage app. The app has been designed by experts to support your mental and physical health by offering a broad range of content and tools that cover a wealth of real life issues.
I've just created an account. How should I get started?
Welcome to Virtalent! Your new VA will be in touch shortly to arrange a kick off call. In the meantime, we'll add you to the portal at virtalentportal.com and being emailing you a handful of useful guides and articles. Remember, your Client Success Coach is always on hand via [email protected] for any help or advice along the way!
What services are available via the AssistYou IAP?
This includes the Health Assured mobile app and a confidential 24/7 helpline.
How often should I "check in" with my VA?
It's important that you both review how your relationship is going to ensure your VA continues to add value to your day, even as things change. Setting aside time to ensure your VA has everything they need from you (and you have everything you need from them!), to discuss the progress of any ongoing tasks/projects and plan the weeks ahead will only take a 10 minute 'hello' on the phone, but can make a huge difference!
What does my Client Success Coach do?
You can reach your CSC on 0330 120 0477 or [email protected].
Are my calls to Health Assured (AssistYou provider) confidential?
Yes, all calls are 100% confidential.