What legal information and support is available through AssistYou?
AssistYou is provided by leading IAP provider, Health Assured. Health Assured provides you with a 24/7 confidential helpline, portal and My Healthy Advantage app.
Can my VA take calls on my behalf?
We recommend using a call answering service that you both have access to, or a joint voicemail service.
What tools can I use to document processes for my VA?
There are many useful tools for documenting processes that your VA can use in conjunction with you and your team from checklists to screen recordings or Google Docs, which can be used for real-time collaboration.
What is in the My Healthy Advantage app? (AssistYou)
AssistYou includes access to the My Healthy Advantage app. The app has been designed by experts to support your mental and physical health by offering a broad range of content and tools that cover a wealth of real life issues.
Do you have insurance in place?
Yes, we hold comprehensive Professional Indemnity, and Cyber and Data Security insurance with Hiscox.
How do I use the Task Portal?
The Task Portal can be accessed at virtalentportal.com and is designed to be as intuitive as possible to use.
Can my VA pay for things using my Credit Card?
If your VA needs to use your Credit or Debit card to make payments on your behalf, there are a number of ways to safely share these details, including LastPass and Passpack. It's also possible to use a prepaid debit card for frequent expenses, such as Pockit and Google Pay.
How do I define a role for my VA?
To help you leverage your time as effectively as possible, we recommend working together with your VA to build out a clearly defined, ongoing long-term role for your VA. Avoid delegating piecemeal tasks by working in a way that adds as much value to your day as possible. Recurring processes require minimum input from you!
Can I meet with my VA in-person?
It depends. We are a remote-first service, but if you are both happy, it can be possible to arrange.