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What tasks CAN Virtalent help me with?
We can with a wide range of tasks! Just remember that a VA is there to assist you, rather than act as an advisor or consultant.
How does holiday cover work?
Your VA will tell your Client Success Manager ahead of time, then we'll put this in place. Handovers are not billed to your account!
Can my VA make outbound calls?
We believe it is important and helpful for Virtalent VAs to be happy making reasonable but limited amount of calls from their mobile, as part of their day-to-day work in supporting you, providing that their phone contract has sufficient inclusive minutes. Please do read on for more details, recommendations and limitations.
What tasks can Virtalent NOT help me with?
At Virtalent, we naturally feel it's sensible to avoid helping any client with anything that requires a highly-specialised professional, or anything that doesn't sit well with the sustainable approach we take to working with clients.
How often should I "check in" with my VA?
It's important that you both review how your relationship is going to ensure your VA continues to add value to your day, even as things change. Setting aside time to ensure your VA has everything they need from you (and you have everything you need from them!), to discuss the progress of any ongoing tasks/projects and plan the weeks ahead will only take a 10 minute 'hello' on the phone, but can make a huge difference!
How should I share tasks and stay organised with my VA?
We recommend deciding on a to-do list app together, for you both to use when collaborating on tasks and projects.
How should I share passwords and sensitive information with my VA?
We recommend using a tool such as LastPass or PassPack to safely share your data with your VA.
What services are available via the AssistYou IAP?
This includes the Health Assured mobile app and a confidential 24/7 helpline.
How should I share files with my VA?
We recommend adding your VA to your own systems, or making use of the portal.
Can I use more hours than my plan allows? How do extra hours work?
If your VA uses your remaining balance, the Task Portal will automatically "top up" your balance with extra time. This allows your VA to continue supporting you!
