Question 1

What data security measures do you have in place?

Accepted Answer

Given the nature of our work, we take data security very seriously - we are also 100% GDPR compliant across all of our processes.

We are registered with the ICO and far exceed all industry best practices.
We maintain a strict Confidentiality Agreement with you, as part of our standard terms.
On a practical level, the vast majority of clients prefer to use their existing cloud-based collaboration tools with their Virtalent Virtual Assistant. You might like to give them an Office 365 or Google G Suite account, for example. Your VA will work under your instructions, so please specify how you would like them to save any documents they are working on for you.
If this is not possible or convenient for you, all VAs are given their own Virtalent email address and you both have access to a shared file storage area within the portal.
Oh and our portal? Not only is this protected by secure login access, but all data is transferred over a 256-bit encrypted SSL connection.

Data security is a complex topic. We have a number of measures in place, so please contact us for more information if this is important to you.

Question 2

How should I share passwords and sensitive information with my VA?

Accepted Answer

A dedicated app will keep everything in one place and access can be revoked by you whenever necessary, giving you complete peace of mind.

What data security measures do you have in place?

How should I share passwords and sensitive information with my VA?