Question 1

I have something that my Virtual Assistant can't me help with. What should I do?

Accepted Answer

We ask all clients to keep the tasks they delegate to Virtalent within the realm of what should reasonably be expected of a professional Virtual Assistant. You can see the tasks we can help with here (and on our website - here).

We can help with a wide range of tasks, but there are a small subset of tasks we can't help you with (more info here).

The best question to ask your VA is "are they the most suitable person to handle this task?".

If you don't feel this is the case:

Could another Virtalent VA could be added to your account to do this work? This is our preferred approach as it is more convenient for both you and your VA to secure extra help this way. Just because your usual VA doesn't have a particular skill set, doesn't mean another Virtalent VA won't!
Alternatively, if you are 100% sure that Virtalent cannot provide this support (please always feel free to ask us on support@virtalent.com), your VA can help you resource this externally by researching and hiring another supplier. These tasks could include preparing legal contracts, complex graphic design projects or providing tax guidance, for example.

Do speak with your Client Success Manager if you're unsure - we're always happy to help!

Question 2

What tasks CAN Virtalent help me with?

Accepted Answer

The term "Virtual Assistant" is broad. We certainly know this makes it hard to know, for sure, what you can delegate to Virtalent.

You can find a list of the services we generally provide here, as well as an overview of the tasks we do NOT help with here.

To give you more context, team members at Virtalent generally fall into 3 'categories'.

1. Some of our team come from a PA or Executive Assistant background. They will have supported senior business leaders (CEOs, VPs etc) or have worked with the Director of a small business before. As such, they can comfortably handle a variety of administrative support tasks, however complex! This could range from diary management to booking travel.

2. Others come from a marketing background. They will have usually worked in senior marketing roles (e.g. Marketing Manager) or as an independent Marketing Consultant before. Marketing VAs support clients with a range of (usually digital) marketing tasks and projects.

3. Others in our team then fit into the “all-rounder” category. They have solid experience in both EA and marketing roles, and may also have additional skills in customer service (replying to customer enquiries, taking payments, etc.), financial admin, website maintenance and more.

You'll likely to know which category your current VA falls into and the kind of tasks they enjoy the most. If they can't help you with something, does it fall into one of the categories above?

Perhaps you would consider your main VA to be a PA, but you now need help with your social media, for example.

In this case, the best option is to discuss this with us - we can simply consider adding an extra team member to your account to take care of this work!

You can reach your CSM on support@virtalent.com or by dialing 0330 120 0477.

I have something that my Virtual Assistant can't me help with. What should I do?

What tasks CAN Virtalent help me with?

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