Can my VA incur expenses?

We appreciate that it may be convenient for your Virtalent VA to be able to process occasional out of pocket expenses for you. Your Virtalent VA will submit details of any expenses to the Task Portal, and they will be added to your Virtalent invoice, on your next billing date.

Can I use more hours than my plan allows? How do extra hours work?

If your VA uses your remaining balance, the Task Portal will automatically "top up" your balance with extra time. This allows your VA to continue supporting you!

Do my unused hours roll over? How does this work?

To give you extra flexibility, any unused hours that you have already prepaid for will always roll over to your next billing period.